Specialist Orthopaedic Surgeons South Australia
Last updated: May 2026

Our Commitment to Your Privacy

At Specialist Orthopaedic Surgeons South Australia, we understand that your personal and health information is sensitive. We are committed to protecting your privacy and handling your information with the care and respect it deserves.

We collect, use, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable South Australian health privacy legislation.

What Information We Collect

We may collect and hold the following types of information:

• Personal information, including your full name, date of birth, contact details (address, phone number, email), and Medicare or private health insurance details.
• Health information, including your medical history, referral documents, imaging and pathology results, clinical notes, surgical records, and correspondence with your GP and other treating practitioners.
• Administrative information, including appointment records, billing details, and communications with our practice.

We only collect information that is necessary to provide you with safe, high-quality orthopaedic care.

How We Collect Your Information

We collect information directly from you when you:

• Register as a new patient or update your details
• Attend a consultation or procedure
• Complete intake or consent forms
• Contact us by phone, email, or through our website

We may also receive information from:

• Your referring GP or specialist
• Hospitals and day surgery facilities
• Diagnostic imaging and pathology providers
• Your private health insurer or Medicare
• Other treating health professionals involved in your care

How We Use Your Information

Your information is used to:

• Provide diagnosis, treatment, and ongoing orthopaedic care
• Communicate with your GP and other health professionals involved in your care
• Process referrals, billing, and health fund claims
• Meet our legal and professional obligations
• Improve the safety and quality of our services

We will not use your personal information for direct marketing without your explicit consent.

Sharing Your Information

We may share your information with:

• Your GP, referring specialists, and other treating health professionals
• Hospitals, surgical assistants, and anaesthetists involved in your procedure
• Diagnostic, pathology, and allied health providers
• Private health insurers and Medicare, for billing purposes
• Our practice software and IT providers, under strict confidentiality arrangements

We do not sell, trade, or rent your personal information to third parties.

In limited circumstances, we may be required to disclose information by law — for example, to comply with a court order, mandatory reporting obligations, or a request from a regulatory authority.

Storing and Protecting Your Information

Your records are stored securely in our practice management system, with access restricted to authorised clinical and administrative staff. We use physical, electronic, and procedural safeguards to protect your information from misuse, loss, or unauthorised access.

Patient records are retained in accordance with legal requirements — generally a minimum of seven years from the date of last entry (or until age 25 for records of patients who were minors).

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies.

To make a request, please contact us in writing. We will respond within a reasonable timeframe. In some circumstances, access may be limited — for example, where providing access would pose a serious threat to health or safety, or where it would unreasonably impact the privacy of another individual.

A fee may apply to cover the cost of retrieving and providing your records.

Website and Online Privacy

Our website may collect non-identifiable information such as browser type, pages visited, and time spent on the site, for analytical purposes. This information does not identify you personally.

Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings, though this may affect some website functionality.

We do not collect sensitive health information through our website. Please do not submit medical information via our general contact form — contact our rooms directly to discuss clinical matters.